The Automated Collection System, or ACS, is a computerized network utilized by the IRS to communicate with delinquent taxpayers through an Integrated Data Retrieval System, or IDRS.
Audit and taxpayer information are a few of the information saved in the ACS. This was developed in the 1980s to provide taxpayer examiners a chance to contact delinquent taxpayers, scrutinize cases, and provide notices.
The ACS is integrated with checks for validity and consistency. Corporate files, creditors' files, bank statements, and court records verify the data.
How effective the ACS is at collecting taxes remains the question. A recent hearing was held by congress to decide if the ACS was better than private methods.
ACS is much less expensive, as argued by consumer tax advocates opposed to privatization. Nina Olsen, the IRS's National Taxpayer Advocate, compared the expenses of running private outsourced collections against ACS. Including commissions of up to 24% per amount collected, the expense of the private collection program is $12 million every year. These collectors are projected to bring in a meager $23 million in 2008, resulting in net revenues of just $11 million.
In comparison, if $7 million were put into the Automated Collection System, then the revenues could total from $91.8 million to $145 million with no costly commissions. The government spends about $81 million each year by privatizing collection.
On the other hand, the IRS says that it has turned to outsourcing because it cannot afford to hire more revenue officers to handle the IRS issue of debt collection. They are now handling in-house specific cases they regained from private collection firms to test the efficiency of the method. They plan to determine which process is more efficient by comparing the results.
Colleen Kelley, the president of the National Treasury Employees Union (NTEU), said at the hearing: "There has been no question from the outset that using private companies to collect taxes is far more expensive than having trained, accountable IRS employees perform this work and poses a severe and unnecessary risk to taxpayers' sensitive and personal information."
Kelley also stresses that IRS officers are the most cost effective tax collectors in the US, costing only 40 cents for every $100 collected. She states that with this resource, there's no necessity to outsource to private debt collection.
The ACS is an opportunity for the government to regain more of the revenue from unpaid taxes. Private debt collection is expensive as opposed to the cost effective work done by the IRS employees.